User journey map

This template helps you map the whole relation that your customer has with your service from beginning to end, in order to identify new opportunities and areas of improvement at each stage of the experience.

This template that helps you to:

  • See your service from your customer perspective – put yourself in your customer shoes
  • Identify how your service is providing value to them
  • Identify aspects that your service needs to improve in order to serve better your audience
  • Identify unmet needs that present an opportunity for you
  • Understand how to build more loyalty
  • Identify what information you currently have from your customers and what else you need to know from them

 

At the same time, by downloading this template you will also join the community and receive related guides and content to help you build innovative solutions putting humans at the center of the process.

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