This template that helps you to:
- See your service from your customer perspective – put yourself in your customer shoes
- Identify how your service is providing value to them
- Identify aspects that your service needs to improve in order to serve better your audience
- Identify unmet needs that present an opportunity for you
- Understand how to build more loyalty
- Identify what information you currently have from your customers and what else you need to know from them
At the same time, by downloading this template you will also join the community and receive related guides and content to help you build innovative solutions putting humans at the center of the process.